Account Manager, GSA

WHAT YOU'LL DO

• Develop commercial relationships in collaboration with the Strategic Account Executive to increase Braze utilization and value
• Partner closely with Strategic Account Executives and Customer Success Managers to secure contract renewals
• Nurture and close a high volume of expansion deals both upsell, cross-sell, and net new lines of business
• Effectively communicate customer feedback to Braze product team
• Achieve quarterly upsell and renewal targets
• Cross-department collaboration, including but not limited to Success, Sales, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Excellent Product knowledge
• Pro-actively analyze customer product usage and identify growth opportunities
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

WHO YOU ARE

• 2+ years of experience in Account Management, SaaS sales, or similar relevant roles, with at least half of that time spent closing and/or managing strategic customers
• Drive, determination, and accountability
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
• Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
• Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
• Excellent organizational skills and time management abilities
• The ability to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• A proven networker in your daily life
• Up-to-date on digital trends, especially in the mobile, web and email space
• Proven success navigating large organizations and the ability to quickly identify decision-makers and the decision-making process for large, global brands
• Prior experience in a startup technology company is a plus