Director, Revenue Operations

About Sana

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with Care that is a click (or as few clicks as possible!) away.What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We should fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We’re looking for a Director, Revenue Operations who will report to our VP of Revenue and lead our high-powered revenue operations function. This role involves overseeing revenue analytics and insights, revenue enablement and training, systems administration and tooling, revenue data management, and process and project management. The Director will support and drive improvements across the different Revenue teams and contribute to overall growth and retention targets.

What you will do

• Develop and execute a strategic vision for Revenue Operations that aligns with Sana’s goal of simplifying healthcare while driving sustainable revenue growth.
• Support and accelerate the Revenue organization through increased outbound efficiency and effectiveness, reduced broker activation time, improved revenue predictability, etc..
• Data Management, Analytics, and Insights: Oversee seamless prospect and customer data integration across all tools used by the Revenue organization. Create comprehensive reporting and visibility for stakeholders across marketing, sales, customer success, and management. Analyze data and generate insights to share with Revenue leadership and executive management, aiding strategic decision-making.
• Process Improvement and Project Management: Optimize workflows within Revenue, such as lead gen, RFP intake, customer onboarding and renewals. Coordinate and manage projects across different Revenue teams to ensure timely and effective execution.
• Revenue enablement and training: Support the onboarding and training of all new hires in the Revenue organization and provide ongoing training and education for the Revenue team. Organize and manage content (e.g. sales playbooks, onboarding and training curricula, market one-pagers), ensuring appropriate collateral is available to each stakeholder at the right time for the right use case
• Systems administration and tooling: Manage the revenue tech stack, including marketing tools, CRM, sales automation, and customer lifecycle software, ensuring all systems are effectively integrated and optimized for the Revenue team’s needs.
• Additional Revenue org support: Own a range of processes to support the rest of the organization including commissions, forecasting, territory management, etc.
• Identify the need for and hire additional Revenue Operations resources to scale the above responsibilities
• Collaborate with Product and Operations to ensure product launches and Operations initiatives align with Revenue strategies inclusive of growth and retention.
• Influence and contribute to company-wide initiatives that impact the Revenue organization.

About you

• Have served in a leadership and people management role within Revenue Operations or a similar field.
• Experience with CRM tools, sales and/or marketing automation software, AI tools and other relevant technologies.
• Strong track record of managing and integrating various systems and tools within a Revenue, Marketing, Customer Success or Sales Operations context.
• Proficiency in data analysis, reporting, and generating actionable insights.
• Strong analytical and problem-solving skills.
• Team player with the ability to build relationships and effectively interact with people at all levels
• You are mission-driven. You care about making our healthcare system work better for people and business owners
• You ask questions from a place of genuine curiosity and humility
• You assume the best intentions and meet your teammates with compassionate candor to solve problems together
• You remain flexible, and resilient, and foster a culture of continuous learning even in the face of hardship.
• You bring a bias for action paired with intelligent risk-taking
• You follow through on your commitments and foster trust with your colleagues.

Benefits

• Stock options in rapidly scaling startup
• Flexible vacation
• Medical, dental, and vision Insurance
• 401(k) and HSA plans
• Parental leave
• Remote worker stipend
• Opportunity for career growth
• Dynamic start-up environment