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TITLE: You tell us!

PREFERRED LOCATION: LA, NYC - Onsite

Who The Flip Is Flip?

Ever have a bad experience calling customer service? We're changing that!

Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the planet. We support companies within eCommerce and Transportation and have another vertical in incubator stages. Our software talks to millions of people weekly and has helped 200M+ callers with their “quick questions” so far.

Our growth is inevitable as only 1% of companies have adopted this technology today and yet everyone agrees it is obvious. We aim to lead this change and focus on winning within our verticals, one at a time.

Flip is a profitable, fast-growing and a well-funded 30-person startup. We are in-office, with spaces in NYC, LA, and the UK. Our team is the most important and best thing we’ve built.

What You’ll Do

What are you looking to do here at Flip! What value add will you be bringing to the team?
Are you passionate about the customer journey and how voice AI can positively impact it?
Do you enjoy working in a startup environment building something from the ground up?

Who You Are

• You have a bias for taking action, and understand what it takes to cut through ambiguity to make decisions.
• No task is too small or beneath you, you take ownership of your scope and are curious to strive for more!
• You embrace a challenge and enjoy doing it along the way.
• What motivates you?

Who You Are, As A Person

• What are you most proud of thus far in your career?
• What direction do you want your career to go?
• What types of challenges do you want to solve?

Bonuses

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Previous AI experience is always a plus, voice ai even better!
• NYC and Playa Vista, CA - work onsite in either location!

More About Us

• We have three offices, NYC - LA - UK.
• Our sales tech stack includes Hubspot, Avoma, LinkedIn, and Omni
• Good on the backend, with (at least a bit of) Python experience - we're almost all backend here, because voice products have no GUI!
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

*Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers. *