Jira Administrator

Jira is the tool that teams at Lightcast use to manage and drive their work. As the Jira Administrator, you will manage and maintain the various tools and platforms that support our product development lifecycle, with a primary focus on Jira Administration. You will ensure these tools are optimized for efficiency, customized to fit the needs of the business and the teams, and provide support to team members in their daily use. Your role is vital in enabling seamless workflows and supporting continuous improvement across the organization.

Major Responsibilities:

• Support team process, productivity, and efficiency by implementing best of breed workflows for software agile and kanban teams.
• Design and implement information workflows that deliver the right updates to the right audiences at the right time for action and insight.
• Design reports and dashboards to incorporate Jira and other tooling data into organizational metrics calculations.
• Implement workflows, manage integrations, and work to integrate Jira and Jira data into third-party software applications (e.g. Zendesk, Sack, Salesforce, Productboard, etc.)
• Provide technical support and troubleshooting for tool-related issues and resolve them in a timely manner.
• Ensure all documentation for tool usage and configurations is up-to-date and accessible.

Abilities:

• A proven self starter
• Ability to understand and communicate technical concepts to diverse audiences
• Collaborative team player
• Good English-language communication skills
• Troubleshooting and problem solving

Education and Experience:

• 2 years experience as a Jira administrator or in a role where Jira administration was a significant part of the role
• Experience defining Jira workflows and configuring custom fields
• Experience migrating projects and issues from one project type to another
• Familiarity with other Atlassian products, collaboration, and development tools (e.g. Confluence, Slack, product management software)