Senior Corporate Finance Analyst

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity?

The Corporate Financial Planning and Analysis (Corp FP&A) team at Intercom is responsible for Intercom’s P&L and Cash Flow planning, forecasting, reporting, and analysis. The work that the Corp FP&A team leads is crucial and a key part of Intercom achieving its growth objectives. The team leads cross-functional efforts on our capital allocation plans and brings insights to performance improvement throughout the year.

The Sr. Analyst will lead consolidated P&L and Cash Flow forecasting and reporting. This is a highly visible role which will work closely with Finance Leadership and cross-functional business partners. This role will report directly to Corporate FP&A Manager and will be located in San Francisco where the rest of the team sits.

The ideal candidate is highly analytical and proactive, with a strong executive presence to influence and work cross-functionally, and is comfortable with operational details and results-driven approach.

This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work and excited by what Intercom is trying to achieve.

What will I be doing?

• Establish world class monthly, quarterly, and annual P&L and Cash Flow reporting and forecasting processes.
• Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners.
• Set the standard across FP&A for high quality Executive and Board communications.
• Improve FP&A data, models, and processes to drive forecasting accuracy and continually reduce the margin of error.
• Own financial forecasting software platform for FP&A
• Help mature the FP&A function to become proactive, predictive and insight oriented, enabling our business leaders to make strategic decisions and grow our business.
• Work hand-in-hand with FP&A leadership to establish trust with business partners and elevate the role of FP&A at Intercom.

What skills do I need?

• 1-2+ years of relevant experience in FP&A
• Annual planning experience, preferably at a high-tech or enterprise software company.
• Comfortable working closely and building relationships with C-Level Executives.
• Comfortable with writing Executive and Board quality slide decks.
• Experienced in building P&L, Balance Sheet, and Cash Flow models.
• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy.
• Able to understand complex business drivers, produce high-quality analytics, develop insights and communicate clearly and succinctly to a different audiences
• Highly adept in Google Sheets, Excel and Google Slides, as well as financial planning tools (e.g. Adaptive, Anaplan, Pigment)
• Prior experience in FP&A required; Accounting, Management Consulting or Banking experience preferred

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $129,500 - $150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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