Enterprise Account Manager

Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.

We are looking for a driven Enterprise Account Manager to join our expanding client network and bolster our Account Management team. In this role, you will be instrumental in cultivating and maintaining relationships with our clients, with a focus on successful onboarding, client expansion, and efficient management of our customer success programs. This position offers significant growth potential, requiring a strong commitment to client retention, team development, and exceptional communication skills.

What you’ll do

• Collaborate with the revenue team to achieve quarterly sales and account manager objectives, supporting strategy development and workflow enhancement
• Oversee post-sale processes to ensure smooth execution
• Serve as the primary point of contact for customers regarding product functionality and use-case scenarios, offering technical training and recommendations
• Cultivate and strengthen relationships with existing clients
• Drive innovation, implement best practices, and lead process improvement initiatives
• Establish and streamline processes across teams to deliver a consistent customer experience
• Proactively engage with clients to maintain ongoing business relationships
• Strategize and implement automation, workflows, and sustainable operational strategies to facilitate long-term growth
• Generate and present reports and performance benchmarks, aligning with key performance indicators (KPIs)
• Engaging with clients during monthly/quarterly events to strengthen relationships and ensure alignment with their goals

What we are looking for

• A creative problem-solver with a good business sense, able to break down complex situations and come up with smart solutions
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Direct experience in upselling complex managed software or usage-based models which required highly consultative sales processes
• Highly motivated, with impeccable work ethic who is willing to invest the time and do the work to exceed goals
• Comfortable with uncertainty and can thrive in a tight-knit, independent team without needing much guidance
• An entrepreneurial attitude to take on tasks that support our clients’ success

About You

• 3+ years of customer or partner-facing experience, preference for B2B experience
• Highly competitive- hates to lose more than loves to win
• Verifiable sales success working at a start-up and/or growth stage companies
• Prior experience successfully managing external partners
• Ability to interface with executives easily
• Exceptional problem-framing, problem-solving, and project management skills
• Detail-oriented with excellent multitasking skills, capable of thriving in a fast-paced environment.
• Possess a proactive "can-do" mentality

Bonus

• Familiarity with selling a usage-based model
• Prior experience in strategy consulting
• A network that includes Heads of IT you can tap into

If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application.

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

But, here at Revivn, we ALSO believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on.

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time.

The base range for an Account Manager is expected to be between $65,000-$85,000 with an On Target Earnings (OTE) between $120,000 and $170,000/year, including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.