Customer Success Manager

We are looking for a Customer Success Manager to join our team and ensure our users achieve their desired outcomes using our platform. The ideal candidate will have a passion for helping customers and a deep understanding of SaaS products.

Responsibilities:

• Onboard new customers and provide training on Zodot's features and best practices.
• Develop and maintain strong relationships with customers to ensure their success.
• Identify and address customer needs and concerns promptly.
• Conduct regular check-ins and reviews to monitor customer satisfaction and engagement.
• Work with the product team to provide user feedback and suggest improvements.
• Create and update user guides, tutorials, and support documentation.

Requirements:

• Bachelor’s degree in Business, Communications, or related field.
• 5+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to understand and explain technical concepts to non-technical users.
• Proficiency in CRM and customer support tools.
• Problem-solving mindset and proactive approach to customer service.