Customer Success Placement Student

12 month work placement as part of degree | Central London based (Old Street) | July 2025 start date | £27,500 per annum

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

Imagine you have just completed your 12 month placement with Box, what have you achieved? Well if you join Box in the Customer Success team here a few things:

• Make a similar business impact as our previous cohorts of placement students: hear from our previous placement students!
• You will contribute directly towards improving customer retention rates across EMEA markets through your involvement in strategic initiatives driven by Customer Success leadership. Join us today as we strive towards delivering exceptional customer success experiences!
• You'll be working directly on customer activities and learning practical skills alongside experienced Box Customer Success Managers based across EMEA (Paris, Munich, Amsterdam and London)
• Achieve broad exposure to a spectrum of Customer Success Responsibilities spanning from customer engagement, analytics, project management and coordination, product adoption - providing you with comprehensive skills development opportunities that will benefit your future career growth
• Being based in a EMEA HQ you get to experience from the inside on how a high growth cloud SaaS technology company works
• Had a lot of fun along the way! #lifeatbox

This is an exciting opportunity for you to gain hands-on experience working directly with clients while contributing towards their success using our innovative collaboration platform.

What does a Customer Success Placement Student actually do?

To meet the fast-growing needs of the enterprise, it is imperative that we provide world class professional services to make a successful leap to the cloud. Digital Transformation is on the mind of every forward-thinking CIO and Box Customer Success Team is here to help. We work to fundamentally change the way industries and organizations collaborate on content.

The Customer Success (CS) Team at Box acts a trusted advisor and looking to “Blowing our Customer Minds” every day, making our customers insanely successful with Box. Customers are at the center of everything we do. We are here to know our customer inside and out and deliver an experience they could have never imagined.

In this role, you will play a crucial role in supporting various activities and projects aimed at enhancing customer engagement, driving long term adoption, and improving overall customer success metrics. You work closely with our customer success teams and others to identify content use-cases and overcome the challenges of moving to a cloud environment, driving adoption and optimization best practices and help deliver business value for our ever-growing customer base.

You are a customer advocate and are motivated by helping others succeed. You're data-driven and intrigued by the challenge of delivering a great Box experience to hundreds of customers. You listen well, ask questions, and translate business needs into something that you can execute against. You help support & build trusting relationships and support customers with how to improve their digital transformation strategy.

You'll get a chance to work across a wide range of areas in Customer Success at Box EMEA:

• Customer Engagement
• Product Adoption And Optmization
• Project and Customer Programme Management
• Data Analytics to drive customer outcomes

What do this mean day to day?

Customer Engagement/Strategic Support:

• Play a supporting role in client-facing activities with Customer Success Managers - such as coordinating product innovation awareness campaign, posts on Box Community, marketing events drive & follow up, end user outreaches to address churn risks and grow our customer base. articulate value realized for their businesses
• Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.
• Not every day will be the same as each customer has unique needs, you will have opportunity to work on real business challenge across multiple industries and organisation sizes.

Data Analysis:

• Prepare reports on customer health metrics and provide insights for improvement. Work with the CS team to collect, process and analyze qualitative and quantitative data, to enable CSMs & CS leadership to make better decisions and enhance operational rigor
• Identify new ways to have strategic engagements with customers and drive improve outcomes.
• You will leverage our Business Analytics team and multiple tools and software to complete this activities gaining great skills highly desirable in the industry.

Project Management/Coordination:

• Get involved in cross functional initiatives and projects sponsored by CS leadership in order to drive key adoptions (e.g. AI)
• Collaborating closely with internal teams such as Sales, Marketing , Consulting, Support, and Product Development to ensure seamless customer experiences.
• Create content for both internal communications (e.g. All hands and QBR decks) and external use (email, community posts, preparing customer slides, customer research). Ensure that the content is engaging, informative, and aligned with the company's brand voice and customers’ needs.

Process Improvement:

• Take ownership of a project focused on improving internal processes related to customer engagement. Identify areas where processes can be streamlined or optimized to enhance effectiveness in engaging customers more efficiently.
• As Box is accelerating its product innovation and disrupting the Content Management space, you will have opportunity to be agile - quick to experiment and live up to the Box value "Take risks. Fail fast." You will bring fresh pair of eyes who can help us continue to build a best-in-class Customer Success programme.

WHO YOU ARE

• To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2026, you also will need to have the right to work in UK already in place.
• Communication: you are known for building strong relationships in and outside of your core studies.
• Drive: you demonstrate a level of resilience to overcome objections and have a “can do” attitude to delivering personal goals.
• Team Player: you are a team player and customer advocate motivated by helping others succeed.
• Attention to detail: everybody makes mistakes, even the most detail oriented employee. You will be detail oriented by nature, able to fail fast and prioritise effectively ensuring quality on sometimes tight deadlines.
• Additional languages such as French or German is a plus but not required.
• If you are studying something Business ,Technology or Management related it would be a plus, however from experience you don’t need a specific degree background to be successful as a placement student in Box.

How do I apply?

1. Submit CV
2. Video Interview with a member of recruitment team
3. Video Interview with the hiring manager
4. Video Interview with another specialist from your potential team

Have you hired placement students before?

Review our ratemyplacement rating here: https://www.ratemyplacement.co.uk/company-profile/4750/Box

BENEFITS

Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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