Senior Customer Success Manager (French speaking)

As a Customer Success Manager, you are our enterprise customer’s trusted advisor and a critical part of the Go-to-Market team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.

What you’ll do

• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase.
• Collaborate with our internal engineering and product teams to help inform the product roadmap.
• You’ll conduct regular status calls and manage escalations.
• Deliver executive briefings with our strategic enterprise customers.

About you

• Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions
• At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives.
• Given your technical expertise, you can explain technical concepts clearly and concisely to a variety of audiences with excellent presentation skills.
• Highly detail-oriented, results-driven and fearlessly experimental
• Intellectually curious and with a mind for technology that can adapt on the fly without getting flustered
• You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all. For UK-based roles, the base salary range for this role is £80,000 to £95,000 + bonus, equity, and UK benefits. The actual pay may vary based on factors such as, experience, and skills.

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