Account Director, Retail

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for an experienced sales professional to manage and grow a portfolio of strategic retail clients in the UK.

The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing sales processes to upsell additional solutions and sell into new entities within those retail accounts.

Success will be measured on the growth of the retail territory, as well as the success of initiatives connecting our brands with those retailers, which is an anchor strategy of the company.

The role is key to strengthen the unique selling proposition that is the Bazaarvoice Network in the region. Therefore, we are seeking an individual who is passionate about solving clients’ business problems and exceeding retention targets, at the same time as possessing a sales mentality to find opportunities for growth and new revenue within those existing relationships.

5+ years of account management or customer success in the ecommerce, digital or SaaS Industries required.

Primary Duties of the Role:

• Run a Strategic territory, including territory and account management to identify and build opportunities to grow your business by applying a strategic, detail-oriented approach.
• Building and maintaining a pipeline within existing accounts on a continuous basis.
• Demonstrate and sell high-ROI software solutions to C level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close
• Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and service and to nurture and grow the Bazaarvoice relationship
• Confidently lead a sales cycle and collaborate internally with various teams to close business (pre-sales, marketing, product specialists etc.).
• Ability to manage and grow the territory with accurate and realistic forecasting.
• Ability to navigate and build champions across complex client organisations, tailoring strategy recommendations based on identified business needs

Skills and Experience Necessary for the Role:

• 5+ years of account management or customer success in the ecommerce, digital or SaaS Industries
• Follows a proven sales methodology. We use BANT which we’ll give you full training on, but we expect knowledge and experience of a recognised sales methodology.
• Proven track-record of overachieving quota, and clear demonstrable experience of building champions in accounts to draft mutual close plans with the client.
• Strong work ethic: self-motivated with an ability to learn quickly and hold yourself accountable to hitting quota
• Clear and concise communication skills, as well as effectively listen with both clients and internal business partners
• Fluent written and oral in English

Experience nice to have:

• Experience using SalesForce, Powerpoint &/or Excel
• Experience in the Retail ecosystem
• Full authorization to work in the EU or UK without any restrictions, sponsorship will not be provided.

#LI-Hybrid
#LI-MH1

Why join Bazaarvoice?

Customer is key
We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.