Client Onboarding Specialist

About the Positions:
An internal technical role, the Client Onboarding Specialist, will be required to set up customers
for immediate success by facilitating the implementation process for new accounts. As a Client
Onboarding Specialist, you will educate new customers, help solve technical problems, and
ensure smooth adoption of our product.

About EasyEcom:
EasyEcom is an industry leading omnichannel inventory management and reconciliation solution
for eCommerce businesses and multichannel retailers like Epigamia, Mondelez international, My
Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over
5000+ global clients, a handful of dedicated team members to 130+ members strong team and
being VC funded, we are continuing to expand over and beyond.

**** Challenges You'II Tackle:****
● Understanding the customer requirements and facilitating the transition of new
clients from onboarding to self-sufficiency in a stipulated time frame
● Provide detailed account walkthroughs and assist new customers by educating them
and answering any follow-up questions
● Develop in-depth knowledge of our product
● Leverage feedback for continuous improvement to the onboarding process and
work-flows
● Collaborate with internal teams including Sales, Product and Quality
● Maintain a high level of process quality and consistency as well as an excellent
relationship with the customer

What You’ll Need to Succeed:
● 1-2years client onboarding experience, preferably in a SaaS company
● Passionate about customer success and driving positive customer outcomes
● Strong interpersonal skills, conducive to team development
● Abletocollaborate well with a team, but can also manage their workload
independently

Position Requirements:
● Bachelor’s degree preferred
● Excellent communication skills
● Evidence of consistently excelling at what you do
● Strong problem solving and analytical skills
● Extreme attention to detail
● Ability to work independently and manage multiple priorities
● Mustbehighly motivated and have a positive attitude
● Mustbefluent in Hindi as well as English. Any other language expertise is a plu