Head of Operations, EMEA

ABOUT THE ROLE

You are responsible for operational performance in the EMEA market. You report to the Head of Expansion, with a dotted line to the UK GM. You interact with senior leadership on daily basis.

• Help launch Aspire in EMEA hands on
• Build & maintain all local SOPs, trackers, management reports for EMEA together with the functional leaders
• Supervise operational performance for EMEA clients: Onboarding, Customer Support, Financial Crime, Payment processing, Product performance
• Continuously ensure seamless user journeys across the platform, monitor client incidents, & test the product hands
• Build the roadmap for EMEA operations
• Participate in hiring UK/EU team members
• Work closely with internal - Operations, Product, Growth, Compliance, & external stakeholders - regulators, partners, vendors - to achieve top notch operational performance in EMEA.

YOUR PROFILE

• You have done it before - 10+ years operational experience, with fintech leadership experience. You understand all aspects of financial services, including payments, financial crime, financial risk
• You can build a vision and action plan - You come up with a vision & strategy for your team, build and action plan based on this and execute it, effectively & without supervision, rallying other leaders to your cause
• You have strong communication & project management skills - You are used to communicating with senior executives, as well as with on-the-ground officers. Your communication is clear, structured, and concise. You know how to project manage large projects with a lot of dependencies
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first.