Salesforce Administrator - US Shift

The Opportunity

Sitetracker is looking for an experienced Salesforce Administrator to assist in supporting and enhancing the Sitetracker product for new and existing customers. You will work closely within our Engineering and Development Services team to identify requirements and find creative solutions to tailor our product to customers’ business processes. Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Salesforce Administrators are given a great opportunity for advancement and leadership placement in a rapidly growing environment.

The Skill Set:

• Apply previous Salesforce Administration experience on a daily basis
• Build out data models using a relational database model on business requirements
• Utilize Excel skills (preferably V lookups, formulas, pivot tables) to transform data and create reports
• Thrive on going the extra mile to complete project deadlines accurately and on time
• Maintain composure in stressful situations, respond to customer needs quickly and effectively adapt to change
• Communicate complex concepts to clients in an easily digestible format that relates to their business need
• Apply strong listening skills and can dig deeper into a requirement to identify the root problem
• Go above and beyond to make sure that projects are delivered in a timely and accurate manner
• Demonstrate proficiency working in a fast-paced environment, and excels at multitasking across complex projects
• Exhibit excellent oral and written communication skills
• Be able to configure and customize the Salesforce Platform using out of the box Salesforce functionalities to enhance our core feature set to meet a business need of our customer

Within 60 Days, You'll

• Have a good understanding of the Sitetracker product
• Create reports and dashboards to visualize Sitetracker data
• Analyze source data and perform data migrations
• Attend customer meetings and gather business requirements
• Configure Sitetracker modules to meet customer needs
• Work with your manager to learn our development and deployment processes
• Collaborate with product team to submit product enhancements and bugs
• Work with our customer development team to enhance functionality with out of the box functionality as well as working with developers to gather requirements for building new and enhancing existing features

Within 180 Days, You'll

• Be able to train others on how to use and configure the Sitetracker product
• Elicit technical requirements from customer business requirements
• Assist in system architecture design
• Manage configuration tasks for multiple customers
• Lead customer meetings and manage deadlines
• Be able to understand and utilize Salesforce and Sitetracker features
• Create custom architecture based on customer requirements while leveraging Salesforce best practices
• Lead customer trainings around our core features as well as customer-specific features the EDS team has built

Within 365 Days, You'll

• Lead small to medium customer enhancements working with the EDS Development team
• Work with new developers and admins that join to assist in training and best practices that you have experienced in your time at Sitetracker
• Have autonomy to make critical decisions on enhancements and support
• Work with other Salesforce Admins to establish best practices as well as leading internal training sessions on new features that have come out on the Salesforce platform