Client Success: Customer Success Manager - New York

Location: New York (Remote)

Adelaide Metrics is seeking a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership. Join a forward-thinking company revolutionizing the digital media landscape with evidence-based metrics, promoting transparency in media quality.

What you will do:

• Manage and nurture relationships with key clients, providing support before, during, and after campaigns.
• Articulate Adelaide’s value proposition and recommend optimizations based on data insights.
• Drive adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
• Collaborate closely with Sales to strengthen relationships and expand your portfolio.
• Partner with the Analytics team to deliver impactful reports, including custom analyses that align with client objectives.
• Act as a product expert, guiding clients through Adelaide’s measurement data.
• Coordinate with the Technical Account Management team for seamless campaign setup.
• Support AdOps for smooth implementation and execution of campaigns.

What you will bring:

• 5+ years of experience in digital media, ad tech, or advertising.
• Exceptional communicator with strong written and verbal skills.
• Skilled in data visualization and interpretation.
• Proficient in Excel for data handling and analysis.
• Strong presentation and story telling skills.

What will set you apart:

• Proven ability to retain and grow client relationships.
• Experience working with Media Agencies and Brands.
• Experience working in a start up.

What we offer:

• Remote-first workplace
• Competitive salary & bonus opportunities
• Stock options – be part of our success!
• A collaborative and creative atmosphere
• Career advancement opportunities
• Recognition and rewards for your hard work and innovation
• Vacation time and paid holidays
• Access to our NYC office

About Adelaide

Brands, agencies, and publishers use Adelaide to evaluate digital advertising effectiveness and optimize media towards more efficient outcomes. We believe that increasing the transparency of media quality is a critical first step toward repairing the damage caused to our industry by poor metrics. Adelaide is growing quickly and well funded, as our seed rounds included Human Ventures (TVision, Headspace, Ritual, with Joe Marchese as a board member), Aperiam Ventures (Audigent, Sincera), Jonah Goodhart (MOAT), and Irwin Gotlieb (GroupM).

At Adelaide Metrics, we believe that diverse perspectives and backgrounds drive innovation. As an equal opportunity employer, we are committed to fostering an environment of inclusion and belonging. We invite candidates from all walks of life to join us in shaping the future. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.