Restaurant Relations/Relationship Manager

Loyalist is a Guest Experience platform for restaurants. Our hospitality platform empowers operators to build authentic relationships with their guests at scale. Since launching 9 months ago, Loyalist has partnered with over 100+ of the world’s top restaurants. We’re backed by Floodgate, and best-in-class restaurant and restaurant tech operators.

Running restaurants is hard enough and only becoming more difficult. Rising food costs, labor costs, and economic uncertainty have only made things more complicated. The typical restaurant now has at least 5+ different tech platforms to power their business, but these systems don’t usually talk to each other, leaving operators alone to navigate an increasingly fragmented landscape.
Our mission at Loyalist is to empower operators to understand who their guests are, and take action on their data to grow their business.

Loyalist is a small but mighty group of former restaurant owners/operators. We know how difficult it is to run a hospitality business and we are deeply committed to building tools that help operators save time and drive repeat business.

At Loyalist, we move fast and we iterate quickly. We’re razor focused on our mission of supporting restaurants, and are seeking a highly organized, proactive, and dedicated Restaurant Relations individual to join our team.

Passion for hospitality and experience working in restaurants is a must. The ideal candidate will bring a blend of restaurant experience, while being an efficient, hungry and organized self-starter.
If you're passionate and excited about transforming the restaurant industry, working with a tight-knit team, and building something special, don’t hesitate to apply.

Key Responsibilities

• Cultivate and build upon existing relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant operators with Loyalist configuration and guest retention strategies
• Act as the high-level point of contact for restaurant needs
• Achieve company goals and objectives set quarterly.
• Track weekly meeting activity in our internal CRM
• Monthly meetings with Best-in-class partners
• Manage customer accounts, addressing inquiries and resolving issues promptly.
• Understand customer needs and identify sales opportunities
• Collect feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Compose monthly updates and use-case emails to existing customers