Operations Executive

Job Description:

Tickete is seeking a motivated and detail-oriented Customer Operations Intern to join our dynamic team. This internship offers a unique opportunity to gain hands-on experience in customer service and operations within the travel industry. As a Customer Operations Intern, you will support our Customer Operations in ensuring a seamless experience for our customers from booking to travel completion.

Key Responsibilities:

1. Customer Support:

   • Assist in responding to customer inquiries via email, phone, and chat.
   • Provide information and guidance on travel products, services, and policies.
   • Resolve customer issues and escalate complex cases to senior team members as needed.

2. Booking Management:

   • Support the processing and management of travel bookings.
   • Ensure accuracy and completeness of booking details in the system.
   • Assist in coordinating changes, cancellations, and special requests.

3. Operational Support:

   • Help monitor and manage customer feedback and reviews.
   • Assist in maintaining and updating customer records and databases.
   • Support the preparation and analysis of customer service reports and metrics.

4. Catalogue Management:

   • Assist in maintaining and updating Tickete's travel product catalogue, ensuring accurate and up-to-date information for flights, hotels, and travel packages.
   • Collaborate with the marketing and product teams to ensure that all offerings are correctly listed and optimized for customer discovery and booking.

5. Collaboration:

   • Work closely with cross-functional teams, including sales, marketing, and product development, to ensure a cohesive customer experience.
   • Participate in collaborative projects aimed at enhancing operational efficiency and customer satisfaction.

What We Offer:

• Hands-on experience in the travel industry.
• Mentorship and guidance from experienced professionals.
• Opportunity to develop valuable skills in customer service and operations.
• A collaborative and inclusive work environment.
• Opportunity to convert to a full-time role at the end of the internship.