L&D Content Management Specialist

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Learning and Development - Operations Servicing team supports a wide variation of training curriculum and content across a variety of roles within the Operations team. We are looking for a zealous, hard-working individual to join our team to focus on the development of high-impact, high-quality content for new and existing Upstart employees.

As the Learning and Development Content Management Specialist at Upstart, you will develop and maintain Operations job aids, reference guides and any additional content needs for our Servicing teams. You will also develop and maintain the Virtual Libraries and any additional content needs. You will utilize information architecture methods to ensure high functioning and user friendly content.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.* *

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Receiving and responding to new requests, as well as fulfilling existing requests. Including, but not limited to Change management and Learning and Development Service desk requests.
• Collaborating with subject matter experts in cross functional departments to identify solutions and ensure SLAs are met in response to content requests.
• Publishing new approved content and making improvements to existing content as needed.
• Maintaining knowledge base by auditing labels, artifact statuses, permissions, etc.
• Participating directly in the Operations Change Management process, ensuring updates follow the appropriate procedure before implementing.
• Consult with our Servicing leadership team on the best solution for their content needs.

What we’re looking for:

• Minimum qualifications:

  • Demonstrate ability to work independently and meet deadlines with limited supervision, and balance working fast with a high degree of accuracy and detail.
  • Excellent written and verbal communications skills.
  • Expertise with Jira, Confluence, and information architecture principles

• Preferred qualifications:

  • Previous experience in a learning and development, education or content management role.
  • Strong stakeholder management and the ability to partner cross functionally across all levels.
  • Skilled in time management and prioritization skills with the ability to deliver on multiple projects of varying size and scope.

What you'll love:

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Annualized Base Salary Range$45,400—$60,500 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]

https://www.upstart.com/candidateprivacypolicy