Third Party Risk Management Program Lead

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Third Party Risk Management (TPRM) is part of the overall Upstart Risk Organization and supports Upstart by identifying and mitigating risks posed to the company by working with third parties. Upstart uses a range of third parties to help effectuate and support the company as a whole as well as the lending products we offer to consumers through our Lending Partnerships. TPRM provides its expertise horizontally to support all areas of the business and provides guidance to support all stages for a third party’s life cycle.

As the Head of Third Party Risk Management at Upstart, you will set the strategy for the Third Party Risk Management Program at Upstart. You will also be responsible for a team that executes the strategy by following basic risk principles; analyze, understand, mitigate, monitor, and manage the risk of engaging third parties. The Head of Third Party Risk Management and their team will collaborate cross functionally across Upstart to support the overall business strategy and to communicate the strategy and tactics taken for Third Party Risk Management. You and your team will be the primary points of contact for externally facing risk discussions, including with Lending Partners (existing and prospective), Investors (existing and prospective), Dealers, and Suppliers.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.* *

Travel Requirements - This team has regular onsite collaboration sessions. These occur up to 3 days per Quarter at one of Upstart’s primary offices. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Develop and execute the strategy for the Third Party Risk Management Program, including setting priorities, allocating resources, and reporting on overall health of the Program.
• Maintain and evolve the Program and the strategy of the Program in accordance with industry standards and as Upstart, its product offerings, and its cohort of partners grows.
• Provide leadership to a team of risk professionals responsible for the overall execution of the strategy of the Program, including providing development opportunities and maintaining the level of knowledge and industry acumen.
• Develop and retain the next generation of risk leaders at Upstart.
• Act as a culture leader for the risk organization, displaying Upstart’s core values and principles, while modeling behavior expected for all Upstarters.

What we’re looking for:

• Minimum qualifications:
  • 7+ years compliance or regulatory experience in consumer lending with proven knowledge of consumer protection regulation including working knowledge of applicable laws including; ECOA, FCRA, TILA, EFTA, GLBA, AML/OFAC, and related state laws
  • 1-2+ years of people management experience
  • Prior experience in third party risk management, vendor management, and relationship management
  • Superior communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests
  • Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership
• Preferred qualifications:
  • Strong commitment to ethics and exercises good judgment
  • Adaptable and flexible to changing priorities and situations
  • Flexibility and willingness to learn and take on new evolving responsibilities
  • Bachelor’s degree and relevant work experience
  • Ability to manage and lead a team of professionals to manage the program

What you'll love:

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range$179,400—$248,500 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]

https://www.upstart.com/candidateprivacypolicy