Solutions Engineer (Fraud Detection and Identity Verification)

About Bureau

At Bureau, we take care of risks so that our clients take care of their business. Bureau is a no-code Identity Decisioning Platform that enables seamless customer onboarding and fraud-free customer interactions. Our no-code identity orchestration platform protects and accelerates onboarding, verification, and transactions — without introducing friction for the end users. Our innovative technologies and data-driven approach enable our clients to mitigate risks, enhance security, and build trust with their customers. We prefer trustworthiness over creditworthiness! The company is an ISO 27001: 2013 and SOC2 Type 2 certified organization.

We pride ourselves on our collaborative culture and commitment to excellence.

What to expect from the role?

As a Solutions Engineer, you will play a critical role in supporting our sales efforts by providing technical expertise and driving successful integration of our fraud detection and identity verification solutions. You will work closely with our customers, sales team, and development teams to understand customer requirements, develop customised solutions, and ensure successful implementation.

How will your day look like at Bureau?

• Collaborate with the sales team to understand customer needs and develop technical solutions tailored to their requirements

• Collaborating with product managers to gather and communicate client and market needs, aiming to influence product improvements.

• Conduct technical pre-sales activities, including RFP (Request for Proposal) and RFI (Request for Information) responses, product demonstrations, and presentations to showcase the capabilities of our solutions

• Lead the integration efforts for new clients, ensuring smooth and timely implementation of our fraud detection and identity verification solutions

• Work closely with the development team to provide feedback and suggestions for product enhancements and new features based on customer requirements and market trends

• Assist clients with API and SDK integration, troubleshooting any technical issues, and providing guidance on best practices

• Utilize your expertise in SQL and Python to manipulate and analyze data as needed for fraud analysis and reporting

• Provide technical training and support to clients, ensuring they have a thorough understanding of our solutions and can effectively leverage them to address their fraud detection and identity verification needs

• Stay up to date with industry trends, emerging technologies, and best practices related to fraud detection, identity verification, and data security

What does it take to be in this role?

• Bachelor's degree in Computer Science, Engineering, or a related field

• 5-8 yrs of experience in a similar role, preferably with experience in fraud detection, identity verification, or related fields

• Strong technical background with proficiency in API and SDK integration

• Solid understanding of SQL and Python for data manipulation and analysis

• Familiarity with fraud analysis techniques and tools is highly desirable

• Excellent communication skills with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences

• Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment

• Demonstrated experience in handling RFP and RFI processes

• Experience in the financial services or e-commerce industry is a plus

• Based in India, with a preference for candidates located in Bangalore

Location: Bengaluru, Karnataka, India

Work experience: 5-8 yrs

Work Style: 5 days in office in Koramangala, Bengaluru