Administrator 3 - Business Systems

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB is seeking a Salesforce support Admin for CRM Support team who is a proactive individual that can help us continually improve and enhance our Salesforce platform. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Shift Timing- 6 PM - 2 AM IST

Responsibilities

• Responsible for maintaining CRM systems including updates, enhancements, building reports, managing dashboards, workflows and security
• Should be able to manage deployments and versioning via deployment tools and manage Ci-CD pipelines
• Conduct knowledge-sharing sessions to educate existing build, frameworks, and best practices
• Perform maintenance and troubleshooting of applications like Territory Management, CPQ, Certinia, Marketo, Workato, Mulesoft, Gainsight etc
• Effectively communicate and execute scalable CRM solutions and RCA to both business and technical stakeholders, ensuring alignment with business goals
• Create and maintains documentation related to important support processes
• Able to react quickly, lead and perform exceptionally during critical events
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Work together with Technical PODS to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed
• Identify opportunities to utilize Salesforce best practices, provide scalability and performance

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 4+ Years of Salesforce Admin & Devops Experience
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.)
• Expert level knowledge and configuration experience in visual flows, basic apex and running queries
• Experience in deployment, versioning, Devops tools preferably Gearset
• Knowledge and experience with Agile and DevSecOps methodologies
• Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines
• Excellent communication skills to connect with team and stakeholders to handle a full application development cycle
• Salesforce Basic and Advanced Certifications

Success Measures

• In 3 months, you will have acquired complete knowledge of the CRM systems and tools at MongoDB and also have a full grasp of the current business process and implementations by working closely with the senior resources in the team
• In 6 months, you will have successfully mastered one or two critical modules in the Salesforce CRM area and become a technical SME in MongoDB Salesforce systems and implementations
• In 12 months, you will have established successful relationships with our key stakeholders and become the go-to person for anything related to Salesforce CRM

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.