ServiceNow Developer

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

We want you to think big and act ambitious through expressing your authentic best self! Anaplan is looking for a tenacious ServiceNow Developer to join our IT Enterprise Applications team in our York office. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Your role

• Using Agile methodologies, provide development and support for our ServiceNow platform.
• Develop reliable and scalable applications, workflows, and overall automation, streamlining processes, improving experience, enhancing productivity, and enforcing data hygiene.
• Improve development capabilities, when possible, to accelerate demand delivery while not compromising quality and experience.
• Apply thought leadership to understand dependencies, maintain security, and ensure performance and stability.
• Maintain instance health by adhering to and carrying out ServiceNow best practices through configuration and development, leveraging OOTB features, capabilities, and configurations wherever possible.
• Drive continual improvement and support and implement platform performance optimization strategies to ensure maximum efficiency, upgradeability, data integrity, and overall platform operation.
• Maintain compliance and strive for swift controlled adoption of platform upgrades, patches, and hotfixes.
• Build and maintain technical design and configuration documentation.
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• Interface and coordinate with IT Program/Project Managers, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
• Leverage experience and subject matter expertise to implement the Core suite of ITSM, ITOM, CSM, ITAM, SAM Pro, HAM Pro, App Engine applications. Your QualificationsTo be successful in the role, you must possess the following skills.
• 4+ years of experience with ServiceNow required.
• 8+ years of experience with IT Industry required.
• ServiceNow Certifications (on latest supported version): Certified Application Developer (CAD) and Certified System Administrator (CSA) is required.
• Bachelor's degree in Computer Science, Computer Engineering, or other related fields or equivalent professional experience.
• Certified Implementation Specialist (CIS) in Discovery, Service Mapping, Event Management is preferred.
• ITIL Foundations certification is preferred.
• Experience with ServiceNow Platform Products: ITSM, ITAM/HAM Pro, SAM Pro, ITOM, CSM.
• Experience with Scoped/Custom Applications, IntegrationHub, and Flow Designer.
• Experience planning and executing ServiceNow Platform upgrades and cloning.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Management and Orchestration use cases.
• Experience with 3rd party software integrations with ServiceNow.
• Experience in CSDM and CMDB best practices.

Our Commitment to Diversity, Equity, Inclusion and Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.