Staff Product Manager, Smart Security Growth

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who you'll be joining:

We’re looking for a Staff Product Manager to join our Home Monitoring team to drive the next stage of growth for our subscription service. You will work collaboratively with developers, Software PMs, UX, User Researchers, Marketing, and Sales to rapidly test and iterate on new features that increase service adoption, engagement & value.

This is a unique opportunity for someone who thrives at the intersection of product management and marketing, and loves using data. Someone who is not afraid to present new ideas, drive metrics, and go after bold experiments.

How you’ll make an impact:

• As a Staff Product Manager for Smart Security, you will build & own the roadmap for growth initiatives to increase adoption, engagement and paid conversion of the Smart Security subscription service
• Deeply understand our customers, reviewing customer feedback on a day-to-day basis and prioritizing the highest impact changes
• Be accountable for and drive growth KPIs - conversion, retention, and reactivation
• Build and maintain a backlog of experiments that improve business outcomes and delight our customers across mobile, web, backend server and embedded software
• Document and share learnings with leadership to influence decisions, refine experiments through iteration, and scale them up when it makes sense
• Draw on your entrepreneurial spirit and business acumen to continuously innovate, get stakeholder alignment and drive subscriber growth

What you’ll  bring to the table:  

• You have previous experience in building, launching & driving successful and revenue-generating SaaS subscription products or services, preferably in the B2C space
• You are creative and enjoy thinking outside of the box to generate big ideas that can have significant impact on how new users discover, activate, and engage with our services
• You have an experimentation mindset and strong business acumen. You enjoy designing growth experiments, testing them, learning, and refining your hypotheses.
• You have exceptional ability to grasp, analyze and articulate complex metrics, and use data for decision making and driving actions to achieve success
• Your communication skills are top-notch, and you work effectively with other PMs, business leads, and cross-functional teams to align on test schedules, resourcing, and success metrics.
• You always start with the customer problem and understand better than anyone else how users use your service or product.
• You are a smart, curious, and analytical person with a bias for action.
• You thrive in a fast-paced, ambiguous, and high-stakes environment.
• The candidate will work with teams across multiple time zones

Just so you know: The hired candidate will be required to complete a background check.

Like what you see? Apply soon! We plan to accept applications for this role until September 30th but may close earlier depending on the volume of applications we receive.

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process:

• Round 1: A 45-minute phone call with a member of Talent Acquisition
• Round 2: A 30-minute virtual interview with a Group Product Manager and your future lead
• Round 3: A 45-minute virtual interview with an interview panel consisting of fellow Product Managers, and cross-functional peers from UX and Engineering Management

• Round 4: A final round of 2 back-to-back interviews including;

  • A 60-minute presentation and follow-up Q&A on a case study we'll provide 1-week in advance of your interview
  • A 30-minute virtual interview with ecobee's Senior Director of Product Management

With ecobee, you’ll have the opportunity to:

• *Be part of something big: *Get to work in a fresh, dynamic, and ever-growing industry.
• *Make a difference for the environment: *Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
• *Expand your career: *Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
• *Put people first: *Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
• *Play a part on an exceptional culture: *Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
• *Celebrate diversity: *Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let's make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note, ecobee does not accept unsolicited resumes.