Marketplace Integration Manager

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a marketplace integration manager to our Marketplace operations team in our Tallinn office. In this role, you will get a chance to work closely with Pipedrive’s technology partners and independent software vendors (ISVs) to support them in building, growing and maintaining apps with Pipedrive. If you are someone who would be interested in creating an impact by helping to create the best ecosystem for our customers, we’d love to meet you!

Your new adventure:

• Work with Pipedrive’s technology partners and independent software vendors (ISVs) to support them in building, growing and maintaining apps with Pipedrive
• Assess, based on key quality criteria, which apps and integrations are ready to be published in Pipedrive’s Marketplace
• Evaluate and assess the quality of Marketplace apps and integrations and enforce the quality thresholds
• Identify and analyze critical trends and issues to support the ongoing optimization and improvements of public Marketplace apps
• Identify and improve processes for the team
• Act as a representative of Marketplace and technology partners in internal collaborations, supporting internal communication and partner interests
• Hold regular email communications with Pipedrive technology partners and inform them about relevant updates and announcements
• Provide KPIs showing Marketplace app and integration quality and performance
• Help in creating and maintaining technical documentation to support app creation by Technical Partners for Pipedrive's customers
• Collaborate and communicate with cross-functional teams, demonstrate an understanding of technical concepts, and contribute to the overall quality and effectiveness of documentations

Does this sound like you?

• At least 2 years of experience in customer support, support engineering or other technical customer-facing roles in B2B IT companies
• Effective communication skills for building and maintaining relationships with external technology partners, or service providers
• Familiarity with REST APIs, Webhooks, SDKs and integration development lifecycle
• The capability to assess technical software and lead technical conversations with partners and customers
• Ability to work cross-functionally within the company (partnering with product, developer relations, engineering, etc.) and engage resources both within and outside your direct control to move things forward in support of a common goal for the business
• Outstanding interpersonal and organizational skills, with extreme attention to details
• A demonstrated track record of hitting your goals and aligning a team around key objectives
• Proactively seek for opportunities update and improve documentation and processes
• A strong can-do attitude and openness to feedback
• Fluency in English

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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