Fraud Prevention and Detection Strategy Manager

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

About the team/role

• You will be leading the Fraud Prevention and Detection strategy for all Zopa products, ensuring that we balance the need to protect our customers and Zopa against fraud, whilst balancing customer experience and complying with the relevant policies and regulatory changes. You will play a crucial role in understanding, managing and improving the detective and preventative controls that relate to Fraud, reporting directly to the Director of Fraud.

• You will be responsible for understanding Zopa products to ensure that you have meaningful insight on their fraud performance, risks and weak areas where we need to improve our controls, working together with cross-functional teams to deliver enhancements, where necessary. As the Fraud Prevention and Detection Manager you will deliver exceptional advisory, operational and fraud risk support across the business,; acting as the Fraud Subject Matter Expert to ensure that initiatives are delivered in control and within Risk Appetite.

• Of course, you won't be doing this alone. Collaboration is in our Zopa DNA which means you'll be part of a cross-functional squad of talented and passionate colleagues working together from concept through to delivery. There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, engaging stakeholders, getting their buy in and most importantly making sure we're building the right things.

• This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we'd love to hear from you!

A day in the life

• Develop and maintain successful fraud strategies to protect customers and the business; this includes the delivery of fraud prevention and detection solutions ensuring that losses are managed within Risk Appetite, defining and developing controls roadmaps, delivering and maintaining a robust fraud risk framework
• Develop and encourage industry partnership and collaboration, acting as the Zopa Fraud Subject Matter Expert and maintain a strong network to understand industry best practices and emerging trends
• Work closely with stakeholders to ensure that losses are managed effectively whilst supporting the business to grow; this includes working with a variety of stakeholders including Product, Tech, Operational and Risk colleagues
• Ensure that we adhere to current legislations and regulations and adjust the fraud strategy to meet future changes, when required
• Complete root cause analysis to identify fraud trends and to support the creation of enhanced controls, once gaps are identified
• Assist with the production of analytical reports to facilitate decision making as well as support with the management of the fraud systems and the underlying rules, as required

About you

• You’ll be an experienced leader in Fraud Strategy. Ideally, you also have experience of working in an Analytical environment.
• Your expertise in fraud, ideally is gained from experience in either a financial institution or consultancy in fraud detection and prevention
• You have experience defining and delivering strategies that relate to fraud prevention and detection across first party fraud, third party fraud and authorised push payments (APP) fraud
• You have experience working with cross-functional teams to effectively manage fraud detection and prevention activities ensuring relevant policies, procedures and standards are implemented and met
• You are the subject-matter expert on fraud risk, advising stakeholders on emerging trends, regulatory changes and best practices
• You have excellent stakeholder management skills. You are comfortable and adept at navigating competing priorities, resolving ambiguity and managing demanding expectations under pressure.
• You have experience working with Operational colleagues to optimise and streamline processes and procedures to deliver an enhanced fraud risk framework
• Ideally, you have experience in delivering insight using data analytics and data visualisation to a non-technical audience using SQL, SAS, Excel, VBA, R, Python, Tableau, Power BI