Analyst/Senior Analyst - Deposits - Operations

The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.

Job Responsibilities:

• As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team.
• Working closely with the Onshore Teams to ensure the efficient and compliant completion of Deposit tasks.
• Cross functional in nature, the role will involve supporting the origination and in-life management of retail and SME deposits applications in addition to new product initiatives.

Daily Operation Tasks will include:- Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures.

• Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
• Sending appropriate Emails to customers as per the application received
• Processing of Customer Emails (instructions/queries)
• Processing of Customer documents & validation them in-line with Bank’s policy.
• Processing of Funds received for deposit customers through various channels.
• Creation of accounts based on request from clients.
• Processing of Customer maturity & notices emails.
• Effectively complete ad-hoc tasks and initiatives as directed across the business.
• Support other BAU requirements of Operations teams aside from primary activities.
• Have a clear understanding of Role of Operations in the Life Cycle of Product.

Skillsets required:

• Understanding of the Banking Industry.
• Basic knowledge of corporate/retail banking products & concepts.
• Excellent communication both oral & written required.
• Computer literate and the ability to work on a variety of IT platforms.
• Should be a team player

Personal attributes:

• Energetic, enthusiastic, driven to go the extra mile.
• Flexible, eager to learn.
• Open to occasional weekend work and/or evening hours when and if required.
• Willingness to work flexibly and as part of ONE team, helping out in different business areas as required.
• Passionate about delivering excellence in service and quality.

Academic Qualifications:

• Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.