Associate Support Engineer

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you enjoy solving complex technical problems? We’re looking for someone who is passionate about solving technical problems. Also, someone who understands the value of being customer-oriented and can actively deliver exceptional support services to our customer base.

The right candidate should have strong problem-solving skills and excellent communication skills. You will work in close collaboration with AppsFlyer Senior Support Engineers, Customer Success, and Knowledge Base Teams. You will actively engage in cross-department projects and influence the product’s evolution by providing viable feedback to advance the future of our product development.

• This is a full-time position

What you'll do:

• Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communication
• Provide product feedback and insights to the Global Support team
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others
• Assist with various ad-hoc projects

What you have:

• Up to 3 years of experience in roles such as technical support engineer, solution architect, or similar positions
• Bachelor's degree or higher in Computer Science, Engineering, or related field
• Hands-on experience with SQL
• Advanced proficiency in spoken and written English
• Ability to work independently and to multitask
• Ability to quickly learn new technologies
• Excellent interpersonal skills
• Passion for solving customer issues in a fast-paced environment
• Curious, have a growth mindset, and open to feedback

Bonus Points:

• Web/Mobile marketing and digital advertising experience
• Excellent Fluency in one additional language (particularly Spanish, German, French, or Russian) - Native fluency is highly advantageous
• Being introduced by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO