Key Account Manager

Job Summary: The Key Account Manager will be responsible for managing relationships with
assigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the business
within assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retention
and revenue growth by understanding client needs and aligning them with the company’s offerings.

Key Responsibilities:

•  Account Management: Maintain and nurture relationships with key accounts to ensure customer satisfaction and retention.
•  Upsell and Cross-sell: Identify opportunities to upsell and cross-sell products and services to existing clients, maximizing account value.
•  Account Expansion: Develop and execute strategies to expand business within existing accounts, ensuring consistent revenue growth.
•  Client Engagement: Conduct regular check-ins, business reviews, and strategic discussions with clients to understand their evolving needs and introduce relevant solutions.
•  Collaboration: Work closely with the sales, product, and customer success teams to deliver tailored solutions that meet client requirements.
•  Reporting and Analysis: Track account metrics, forecast account growth, and prepare reports for senior management on account performance.
•  Contract Negotiation: Lead contract renewals and negotiations to ensure favorable terms and secure long-term agreements.
•  Market Research: Stay updated on industry trends and competitor activities to better position the company’s offerings.

Qualifications:

•  Bachelor’s degree in Business Administration, Marketing, or a related field.
•  3-5 years of experience in account management, sales, or a related role.
•  Proven track record of managing and growing key accounts in a B2B environment.
•  Strong communication, negotiation, and relationship-building skills.
•  Ability to analyze data and derive actionable insights for account growth.
•  Experience with CRM software and sales analytics tools. Preferred:
•  Experience in SAAS industry or related fields.

•  Prior experience in upsell and cross-sell strategies in a SaaS or tech environment.

•  Prior experience in Customer relationship management

•  Strong strategic thinking and problem-solving skills.