Tenancy Progression Associate

Tenancy Progression Associate | Home Made

Are you ready to step into the heart of the action with Home Made, the game-changer in prop-tech lettings? We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Operations Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, crave the opportunity to shape a department from the ground up, and are itching to revolutionize the rental industry, this is your moment!

Salary: £30-35k depending on experience

Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)

The role:

Lead the Charge from Intent to Move-In Magic: You're the maestro, orchestrating every step from payment received to keys handed over. Prioritisation and time management is key!
Craft Bespoke Tenant Journeys Fit for Royalty: From introductions to daily check-ins, you're the architect of unforgettable experiences. Keeping tenants at the heart of it all, you ensure they feel valued and supported on their path to moving in.
Stay Legislatively Sharp: Dive into the legal arena, staying ahead of the curve on tenancy agreements, safety regulations, and landlord-tenant laws. You're the guardian of compliance, ensuring we're always on the right side of the law.
Revive Deals, Seal Tenancies: When deals waver, you're the hero who swoops in to save the day. Collaborating with the sales team, you turn stumbling blocks into stepping stones toward successful tenancies.
Juggle Third-Party Marvels with Finesse: As the ringmaster of third-party services, you ensure a flawless experience for landlords. From maintenance to logistics, you keep the show running like clockwork.
Master Client Management: Cultivating lasting relationships is your forte. Through personalized attention and seamless communication, you effectively manage your onsite client contact.
Drive Departmental Innovation: You're not just a team member; you're a trailblazer. Through ad-hoc projects and creative initiatives, you propel us toward a brighter future, where efficiency and technology is at the heart.

About You:

Word Wizard: Your written skills are top-notch, making you a master of communication.
Service Superstar: With your friendly demeanor and impeccable service skills, you're a customer's best friend.
Admin Ace: Organization is your middle name, and you excel at keeping things running smoothly.
Results-Driven Dynamo: You're all about finding effective solutions and getting things done.
Numbers Maestro: Numbers are your playground, and you tackle them with ease.
Real Estate Specialist : With two years of experience in the world of real estate, you bring valuable industry knowledge to the table.

Perks of the Job:

Annual Leave: 24 days a year + post 2 years of tenure you start to add 1 day of leave per year, up to a max of 5 extra days
Birthday Day: 1 day off during the week of your Birthday
Yearly Half Day Charity Day to work with one of our Charity partners
On site Gym with showers
Indoor bike storage
Culture Club: Social Team, CSR, Mental Health Champions, ESG
Weekly 5pm Friday Happy Hour in the office
Office Social Events (summer and winter parties, notable date events – i.e. St Patricks day, Diwali, Movember, Holi, Easter)
Employee Perks: discounts for stores, cinema etc.
Enhanced Maternity and Paternity Leave
Sabbatical Leave

Interview Process:

Application: Application & CV - help us get to know you
1st Round: Online Interview with Talent Team Member
2nd Round: Online Interview with the Head of Operations
3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.

All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected].