Sales Engineer, Enterprise

WHY WE'RE LOOKING FOR YOU: Our sales engineering team is critical to Retool. Sales engineers drive revenue by partnering closely with potential customers and ensuring they’re successful with Retool. A large portion of the Retool sales process is technical, ensuring potential customers understand how to build internal apps with Retool and deploy on their infrastructure. Building successful relationships with our customers (most of whom are engineers) is a key component of this role and you’ll leverage your engineering background to dive in. Our revenue and business goals this year are aggressive, and we need the right team help turn prospects into happy Retool customers. WHAT YOU'LL DO: Your workday will never be boring. You’ll dive deep with prospects to understand their technical environment and their business goals. You'll create and deliver demos, build apps within Retool with prospects, answer technical questions, and manage the technical close throughout the sales cycle. You’ll partner with our sales leads as needed, particularly on enterprise deals, and we’ll look to you help build new processes and programs to help our sales team meet and exceed quota. WHO YOU'LL WORK WITH: You’ll join our team of sales engineers (who are engineers themselves!), account executives, and our SDR team. You’ll dive into sales forecasting meetings, partner with our sales leads to close deals, and work cross-functionally with the rest of the go-to-market team. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL:

• Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit
• Identify relevant stakeholders, budgets, timelines, etc. and manage the entire sales process
• Demo the Retool product, answer questions about Retool, ultimately convincing them Retool is the correct solution
• Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
• Suss out the blockers for a customer in adopting Retool, and overcome them
• Dive into our codebase to understand technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.) to close a deal
• Serve as the primary, ongoing technical point of contact for our users
• Answer technical questions from our customers as they come up
• Schedule and attend weekly check-ins with our largest customers THE SKILLSET YOU'll BRING:
• An enthusiastic, strong, technical generalist
• A background in computer science or a related field
• Technical experience in a professional environment, ideally a startup
• Strong knowledge of SQL, various no-SQL databases, APIs, etc.
• Comfort exploring Retool’s codebase (React / Node)
• Previous experience talking with customers and solving their problems
• Ability to think on your feet, and solve problems during calls with technical customers