Enterprise Customer Success Manager (B2B SaaS)

**Must be comfortable working late hours, as the main geographies are US & EU

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role

We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 5+ years customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.

Responsibilities

• Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction
• Onboard new customers & conduct tool trainings
• Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies
• Own and improve customer satisfaction metrics & collect testimonials
• Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction
• Collect customer feedback to guide continuous product and service improvement
• Work closely with Product team to document & improve product usage metrics
• Lead implementation of customer success initiatives

Requirements

• Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.
• 5+ years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segment in US/Europe geographies
• Excellent communications & presentation skills.
• Customer-centric mindset & great attention to detail
• Entrepreneurial mind-set to take initiatives and drive charge.

Why choose OrbitShift

• We’re a lean team with a flat hierarchy
• Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
• High ownership & transparency
• Fast-tracked growth and career progression
• You get to build for and sell to an international enterprise customer base
• Hybrid work setup & flexible work hours
• Competitive salary & equity
• Health Insurance for employees & their families
• Professional Development allowance for online courses

**OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.*