Amazon Growth Intern (USA)

Amazon Growth Intern - Online Reputation Management

We are seeking a motivated and detail-oriented Amazon Growth Intern to join our team. The intern will play a critical role in managing and enhancing our online reputation on the Amazon USA marketplace. This is a fantastic opportunity to gain hands-on experience in e-commerce and digital marketing while contributing to the growth of our brand.

Responsibilities:

• Monitor Customer Feedback: Regularly review customer reviews, ratings, and feedback on our Amazon listings to identify areas for improvement.
• Respond to Reviews: Engage with customers by responding to both positive and negative reviews in a professional and timely manner, ensuring customer concerns are addressed.
• Improve Product Listings: Collaborate with the product and marketing teams to optimize product listings based on customer feedback, ensuring that content is accurate, engaging, and aligned with customer expectations.
• Analyze Competitor Activity: Conduct competitor analysis to understand their reputation management strategies and identify opportunities for our brand to stand out.
• Customer Service Coordination: Work closely with the customer service team to escalate and resolve any issues highlighted in customer reviews or inquiries.
• Reporting: Provide regular reports on customer sentiment, review trends, and the impact of reputation management efforts on sales and customer satisfaction.
• Keyword Monitoring: Track and manage relevant keywords related to our products and brand to ensure they are reflected positively in search results on Amazon.

Requirements:

• Interest in E-commerce: A strong interest in online retail, particularly on the Amazon platform.
• Excellent Communication Skills: Ability to communicate effectively, both in writing and verbally, with customers and internal teams.
• Analytical Mindset: Comfortable analyzing data to draw insights and make informed decisions.
• Problem-Solving Skills: Ability to address and resolve customer issues in a professional and effective manner.
• Attention to Detail: Keen eye for detail to ensure all product listings are accurate and optimized.

This role is ideal for students or recent graduates looking to kickstart their careers in e-commerce and digital marketing. If you are passionate about online retail and eager to learn, we encourage you to apply.