Developer Relations Engineer

Zenduty:
Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users.

Here's how we do it:

• We centralize all of the alerts and notifications, so you never miss a thing.
• We route alerts to the right people at the right time, so you can respond quickly and effectively.
• We help you collaborate and communicate with your team members and stakeholders, so everyone is on the same page.
• We provide you with the insights you need to learn from incidents and prevent them from happening again
• The Role:
• Drive the Zenduty Developer Communities and outreach
• Generate new leads via online and offline community outreach
• Educate the market on how we can help companies institutionalize site reliability within their production operations
• Research and map prospective new accounts for strategic outreach, understand their technology stack and estimate business need for our solution
• Cold outreach to prospective customers and solutions partners
• Participate and network within targeted industry events to build brand exposure and grow relationships
• Partner with Account Executives to help them build and maintain relations with key people in the prospective customer organizations
• Have specific daily, monthly, quarterly, and yearly pipeline metrics to help achieve sales goals
• Develop relationships with CMOs, CTOs, Dev and DevOps Engineers of Medium to Large businesses in the North American market
• Helping sales team to grow and develop a sales pipeline through new business development, executing outbound sales activities, and engaging marketing leads
• Thoroughly understand customer needs from both a business and technical standpoint. Document their requirements and objectives and communicate their needs to colleagues

About You:

• You have excellent public speaking and networking skills
• You understand people and business and relate well to small and medium business owners, and naturally empathize with the challenges they face every day
• You have excellent written and verbal communication skills and you can clearly articulate our value proposition to prospective customers
• You have strong research skills
• You have BE/B-Tech/BS/MBA degree or equivalent qualifications
• You understand technology and have a knack of finding creative solutions for complex problems
• You are a self-motivated individual who has a strong desire to build a long-lasting business
• You love working in a fast-paced environment and have overcome objections and rejections from leads on a consistent basis, and tackled opportunities with a competitive mindset

You get brownie points for having:

• SaaS/cloud experience
• SRE/DevOps Experience
• Sales experience with IT-focused products or DevTools space in general

Why join us? We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed.

We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers.

If you are a talented and experienced Customer success Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply.

Perks and benefits:

• Competitive salary
• Flexible work hours
• Systems and accessories of your choice
• Company sponsored developer events and conferences
• Connections with industry experts and tech investors
• Comprehensive health insurance.
• Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more)
• Unlimited coffee and snacks

Culture:

• Acknowledge & Own
• Bragworthy work
• Entrepreneurial
• Embrace risk calmly (Zen)
• Champion the customer experience