Transaction Risk Operations Lead

Summary Objective

As a Transaction Risk Operations Lead at Bluevine, you will be scaling our transaction monitoring operations and ensuring that our company is prepared to successfully navigate the unexpected.

Responsibilities

• Investigate, review, and analyze system generated transaction monitoring alerts across all transaction types (wire, ACH, check, etc)
• Identify fraud trends by analyzing data and system generated alerts for any anomalies, outliers, etc
• Manage and document cases of suspicious activities, ensuring all relevant details and findings are accurately recorded and maintained
• Ensure compliance with all relevant laws, regulations, and internal policies. Stay updated on changes in regulations (i.e. NACHA rules) and industry best practices
• Limit Risk exposure by assisting with transaction monitoring controls ideas and strategies
• Participate in risk assessments and contribute to the development of risk mitigation strategies
• Identify suspicious activity and work with appropriate teams to investigate and thwart the activity
• Investigate and reply to external fraud requests and inquiries received from financial partners
• Maintain SLAs and deadlines to meet team and company goals
• Cross-functional collaboration with Product, Account Risk, and Customer Service to ensure the customer experience is being optimized while also mitigating risk

Required Experience and Education

• Bachelor’s degree in Business, Finance, Economics, or related fields
• 6+ year of experience analyzing fraud trends in a financial institution or fintech is preferred
• Previous transaction monitoring experience around credit, debit, checks, online, wire, and/or ACH is preferred
• Detail-oriented and puts a high value on accuracy
• Ability to effectively gather and analyze information in the course of investigations and reviews
• A team player who is able to work on a variety of projects simultaneously
• Proficiently uses Excel to create spreadsheets, models, and reports
• Able to clearly and effectively communicate verbally and in writing
• Motivated to work on a cross-functional team in an entrepreneurial environment