Account Executive

About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

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Job Description

We're seeking a high-performing Account Executive to join our team in Bangalore, India. In this role, you'll be instrumental in converting inbound demos to paying customers.

Requirements

Key Responsibilities

• Achieve a 40% win rate on assigned demos
• Convert 20% of Product-Led Growth (PLG) leads from self-service signups
• Meet or exceed quarterly revenue targets
• Conduct effective needs discovery to uncover prospect pain points and motivations
• Manage and guide customers through free trials, ensuring successful completion
• Engage multiple stakeholders in the sales cycle through various communication channels
• Maintain accurate CRM records and provide reliable forecasts
• Collaborate with cross-functional teams to leverage resources and ensure customer success
• Stay updated on industry trends and continuously improve your sales skills

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Required Qualifications

• Proven track record in B2B SaaS sales, with experience selling products with an ACV range of $3K to $25K
• Strong understanding of AI and customer support technologies
• Excellent communication and presentation skills
• Demonstrated ability to managing free trials and converting them to paying customers
• Proficiency in CRM systems and sales tools
• Adaptability to work in a fast-paced startup environment
• Willingness to work night shifts as required to align with US customer timings

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Desired Qualities

• Passion for AI and its potential to revolutionize customer support
• Strong product evangelism skills
• Ability to quickly learn and articulate complex technical concepts
• Resilience and positive attitude in the face of challenges
• Proactive approach to problem-solving and customer satisfaction
• Track record of exceeding sales targets

Benefits

What We Offer

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighborhood
• Regular team outings and off-sites
• Potential for significant ESOP grants based on performance
• Chance to make a meaningful impact in a rapidly growing startup

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Important Notes

• This is an in-office position based in Bangalore, India
• The role may require working night shifts to align with US customer timings
• We have a work culture that prioritizes results and may require dedication beyond standard work hours

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Disqualifiers

Please note that candidates will not be considered if they:

• Are not willing to work from our Bangalore office
• Are not open to working night shifts when required
• Do not have a B.Tech degree or equivalent

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Interview process

We aim to finish the interview process in two weeks after you apply. Here’s what you need to do:

1. Fill out the application form.
2. Online assessment: If we think you're a good fit, you'll get a link to do an online test. It should take about 30 minutes.
3. First round of interview.
4. Take-home assignment.
5. Final round: Present your assignment.

Richpanel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.