Product Operations Intern

About the team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:

• Assist the service delivery team in managing and coordinating daily operational tasks.
• Monitor and report on service delivery metrics and performance indicators.
• Provide first-level support to customers, addressing their inquiries and resolving issues related to payment processing.
• Escalate complex issues to senior team members or relevant departments as necessary.
• Maintain accurate records of customer interactions and transactions.
• Prepare regular reports on service delivery performance and customer feedback.
• Participate in identifying and suggesting improvements to service delivery processes.
• Assist in the implementation of new processes and tools to enhance operational efficiency.
• Work closely with cross-functional teams including sales, technical support, and product development to ensure seamless service delivery.
• Participate in team meetings and contribute to ongoing projects and initiatives.

Minimum Requirements:

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of payment gateways and financial transactions.
• Strong analytical and problem-solving abilities.
• Willing to be working from office 4x a week.

Preferred Requirements:

• Ability to interpret data and generate actionable insights.
• Strong customer service orientation with a friendly and professional demeanor.
• Previous internship or part-time experience in a customer service, operations, or technical support role is a plus but not mandatory.
• Able to work in a dynamic team with fluid team structures and responsibilities
• Willing to learn and grow with the company - we’re growing fast!