Customer Support Specialist

As a Customer Support Specialist, you’ll be our front-line in supporting our customers. You’ll play a critical role in providing exceptional customer service and resolving inquiries. You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies.

Please note: This role is offered remote but we are only hiring in the London, UK area. We like for our teams to collaberate from time to time at our WeWork space and attend team building outings with everyone.

Base Salary: £40,000 - £50,000 per year + bonus (based on company performance)

What you will do:

• Provide expert support to customers and internal sales team by responding to customer queries
• in a timely and accurate manner
• Identify customer needs and help customers use specific features
• Act as a bridge between internal teams in sharing relevant customer feedback to help us improve
• our platform
• Monitor customer complaints and follow up with them to ensure their technical issues are
• resolved
• Create bug reports and manage their resolution with product and engineering teams
• Report on key customer service metrics and identify noteworthy trends to Team Director

Skill set we would like to see:

• At least 2 years of experience in a customer-facing role, preferably handling customer service,
• care, or success
• Passionate about providing the exceptional customer experience
• Technical experience on initial troubleshooting front end bug/network issues
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Nice to have:

• Familiarity with the mobile industry and, commercial/digital ecosystem
• Experience with customer ticketing systems and/or customer engagement systems
• Experience with customer training and development