Director/Senior Manager IT Systems (Boston)

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a hands-on, highly skilled, and experienced Director/Senior Manager, IT Systems to lead our IT department in Boston (currently containing 7 people). The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives to support our business growth and innovation. We are looking for someone who has hands-on experience and knowledge of the most recent technologies and best practices including RBAC, ZTNA, combined with knowledge of Firewalls. Best practices about managing MacOS endpoints, able to create plans, communicate and deliver on best practices for an enterprise level organization. We are looking for someone who can effectively lead and guide the team to implement solutions as listed in the responsibilities.

Responsibilities:

• Lead enterprise-grade technology implementation of various IT systems
• Lead policy guidelines and implementation MacOS end-point administration (500+ end-points) including zero-touch enrollment, onboarding, and off-boarding
• Lead implementation in the identity domain - including RBAC, SCIM based provisioning, SSO and IDP
• Manage helpdesk ticketing, provide SLA for troubleshooting and customer support to 450 employees
• Implement IT processes and operations to comply with standards such as SOC2 and ISO/SOX
• Develop and maintain strong relationships and communication with key stakeholders to understand business needs and align IT strategy accordingly
• Help manage on-prem networking across multiple locations, firewall administration, and physical access controls and manage vendors
• Manage implementation of new site build outs
• Collaborate with the security team to ensure data security and privacy protocols are in place and adhered to
• Lead and manage a team of IT professionals to ensure the successful execution of IT initiatives and projects
• Collaborate with cross-functional teams to identify and prioritize IT needs and opportunities that align with business objectives
• Provide guidance and direction to IT team members, fostering a culture of growth and development
• Monitor and analyze IT performance metrics to identify areas for improvement and ensure alignment with business goals.

Requirements:

• 4+ years of Experience with JAMF for managing and deploying configurations ownership of 100+ MacOS endpoints
• Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
• 4+ years of experience managing/orchestrating IT help desk teams via tools such as JIRA
• Implementation experience with ZTNA, SSO, SAML and RBAC-based authentication and zero-touch onboarding
• Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree preferred
• 4+ years of experience with implementing and managing SaaS services like SSO, Google Workspace, etc
• Experience managing networking infrastructure
• Proven track record of developing and implementing IT strategies that drive business growth and innovation
• Strong leadership and management skills, with the ability to motivate and inspire team members
• Excellent communication and interpersonal skills, with the ability to effectively communicate with senior leadership and stakeholders
• Solid understanding of healthcare regulations and compliance requirements
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and meet deadlines