Customer Operations & Support Lead

About Recheck

Recheck is a first-of-its-kind verification platform dedicated to accelerating the energy transition by bringing transparency and accountability to the home efficiency industry. Backed by leading industry partners and led by a small team of proven founders and operators (Mixpanel, HipChat, Notarize, and Ohm Analytics), Recheck has quickly gained market traction and is poised for substantial growth and impact. If you’re a dynamic operator who’s excited to help solve the climate challenge, energized by early-stage environments, and eager to make an outsized impact, we’d love to meet.

Role Overview

We’re looking for a foundational team member (exact title TBD and open to discussion) who can deliver an amazing experience to our clients and partners and then use those insights to build scalable customer operations across the company. This role is perfect for someone who’s strategic and capable of building systems that scale but also excited to roll up their sleeves and work on the front lines with customers. Partnering closely with our founding team and reporting to our COO, you’ll lead initiatives that touch every part of the business, shaping both the internal processes and customer-facing experiences that drive our mission forward.

Core Responsibilities

• Guiding Recheck implementation for our lender partners, ensuring a seamless experience for their teams and customers
• Supporting home efficiency contractors as they onboard onto the Recheck platform
• Representing the voice of the customer internally; turning feedback into actionable insights that shape product and strategic direction
• Building and refining core customer processes and implementing tooling that drives efficient scaling
• Working closely with leadership to align on big-picture goals and organizational development

Qualifications

• 5+ years in customer operations, customer support, and/or customer success, or a similar role, in a startup environment
• Proven track record of building and scaling customer processes with a practical, data-driven approach
• Great communicator with experience working across teams to drive alignment and results
• Comfortable balancing big-picture strategy with the nitty-gritty hands-on work that makes it all happen
• Passionate about climate impact and the shift to clean energy; industry experience is a plus but not required

Additional Details

• Competitive compensation, equity, and benefits
• Hybrid role with regular on-site collaboration in Boston, MA, and Hanover, NH