Head of Quality

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

In this role, you will play a crucial role in ensuring the delivery of high-quality software products, aligning with Pipedrive’s mission to proactively identify and solve problems before they reach our customers. If you’re someone who enjoys strategic oversight, integrating quality controls across all stages of product development, and enhancing visibility and accountability within quality assurance processes, we’d love to meet you!

Your new adventure:

• Develop a comprehensive QA strategy, align it with Pipedrive's goals for preventive problem identification and solutions, and ensure it complements the broader company vision and business objectives Subsequently, roll out the strategy across the entire organization
• Work with the Customer Facing teams, Design, Product, Support, and Engineering teams to create and enforce clear quality standards for the whole organization, assigning roles to ensure everyone understands and maintains product quality across all departments
• Develop systems that improve transparency and oversight within the QA process, emphasizing early problem detection and data-driven decision-making
• Establish and track key quality metrics and OKRs to evaluate the effectiveness of our QA strategies
• Ensure ongoing visibility into product quality to identify trends and facilitate informed decision-making
• Regularly report on quality metrics to stakeholders, including developers, management, and other relevant teams
• Set up and continuously improve quality gates and automate testing procedures to confirm that software meets quality standards before deployment
• Lead the implementation and adoption of testing tools and frameworks to improve product development process efficiency and incorporate quality checks and automated testing into the CI/CD pipeline to optimize operations
• Foster a culture of ongoing improvement by sharing insights from post mortems and case studies and work collaboratively with key stakeholders to seamlessly incorporate these best practices into everyday workflows
• Build and lead a high-performing QA team, ensuring successful outcomes by indirectly guiding up to 40 people across the organization

Does this sound like you?

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field
• Extensive experience in quality assurance, software testing, or a similar role, preferably in a SaaS
• Strong knowledge of quality assurance principles, methodologies, and industry best practices
• Experience with QA strategy development and implementation
• Proven leadership and team management skills, with the ability to motivate and inspire cross-functional collaborations
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Experience with creating key quality OKRs and enforcing quality standards across multiple departments
• Experience in developing systems for transparency, oversight, and early problem detection
• Results-driven mindset, with a focus on delivering high-quality products on time

Why Pipedrive:

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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