Healthcare Assistant

Healthcare Assistant

The Health Care Assistant (HCA) plays a critical role in supporting the virtual ward by assisting in the monitoring and care of patients remotely. The post holder will use the web-based Doccla platform to help monitor patient wellbeing, support their care needs, and assist in delivering high-quality care in collaboration with the wider clinical team.

Responsibilities:

• Assist in the monitoring of vital signs and collection of patient data through remote technology.
• Provide support to patients in their home environment, ensuring their comfort, safety, and wellbeing.
• Communicate effectively with patients, offering reassurance and advice as directed by clinical protocols.
• Support the clinical team in managing patient care pathways, ensuring timely responses to any patient needs or concerns.
• Assist in maintaining accurate and up-to-date patient records.
• Escalate patient concerns to the appropriate healthcare professionals as per established protocols.
• Participate in clinical audits and quality improvement initiatives.
• Provide general administrative support to the clinical team, including managing appointments and patient follow-ups.
• Support the integration of care pathways for remote patient monitoring to enhance patient outcomes.

You will work closely with:

• Patients
• Clinicians and medical staff from both Doccla and from our customers
• Doccla’s Customer Service team
• Registered Manager CQC
• Key account managers
• The commercial team Qualifications & Skills:

The post holder will be a compassionate, proactive individual with excellent communication skills and a keen interest in patient care. They will be comfortable working in a flexible scale-up environment.

Qualifications:

• NVQ Level 3 in Health and Social Care or equivalent experience
• Current Care Certificate
• Right to work in the UK

Essential:

• A minimum of 2 years of experience as a Health Care Assistant in a clinical setting.
• Experience in patient monitoring and basic care provision.

Desirable:

• Experience in remote patient monitoring or virtual wards.
• Familiarity with digital healthcare platforms.
• Experience working in a start-up or rapidly changing environment.