Program Manager

Our mission

Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support.

We’re changing that.

Bookee is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll — everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty.

So that they can focus on what they love — making people healthy and happy.

Responsibilities

• Own and manage the needs of a customer from the sales handover to handing over the customer to the CSM team.
• Understand the business needs of the customer and configure Bookee accordingly
• Collect product feedback from customers and share it with the relevant teams, managing communication of the request through to completion and communicating product changes to the customer.
• Help customers migrate their data and push it to the Bookee CRM
• Design a mutual success plan with the customer clearly de-marking responsibilities, ownership of a task, and expected timeline to finish the task.
• Ownership and responsibility to stick to the Go-Live date committed to the customer by you.
• Update deal stage regularly in HubSpot for efficient tracking.
• Provide training to the customer whenever and wherever necessary during customer onboarding and implementation of Bookee.
• Handholding customer once the onboarding is completed to make sure customer is not facing any issues post-implementation.
• Document FAQs for training other teammates within the onboarding team
• Collect G2 / Capterra reviews from the customers post successful implementation

Requirements

• MBA from tier 1 college
• 3+ years SaaS experience
• Excellent troubleshooting, documentation, and communication skills – both oral and written
• Excellent with Excel / Google Sheets
• Being technically adept, and the ability to pick up and learn new products, tools, and technology
• Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
• Ability to act in a responsive and sensitive manner to all customer inquiries
• Great phone, chat, and email etiquette
• Willing to work US / night shifts
• Proactive and zeal to push deals out from the onboarding stage
• Team player to collaborate with the Sales and CSM team

Our history and background

Our leadership team has worked at elite organizations and startups like JP Morgan, Uber, Shiprocket, BrowserStack, and MagicPin; and is passionate about making physical and mental health more accessible.

We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap.

We are excited to open up more seats in this rocket ship!