Operations Partner

*TO NOTE: *
You must apply here if you would like to be considered for an interview: https://forms.clickup.com/42034173/f/182rzx-2380/LYPG862OFJ8SNQ1DW6

About Us

We exist to make every startup and SMB in the world successful. We believe that the more successful startups, the better a world we’ll all experience.

We work behind the scenes to help our client's win. We like efficiency. We geek out on checklists. We are transparent with each other and our clients. We are professional, inclusive, autonomous and our goal is to provide a culture that fosters long-term success, is reputation & trust-based, fun and pushes each of us to always learn.

We are looking for a proactive individual interested in joining our team of Operations Partners, who are the main conduit through which all our client's back-office operations run including: Human Resources, Finance, and Compliance.

An Operation Partner serves as a fractional Chief of Staff/Chief Operating Officer — working with 6+ startup founders / CEOs to project manage key corporate matters. These responsibilities are often tactical, but as you build trusted relationships with the CEOs of these world-changing startups, you will also become their strategic partner. In short, you'll support founders to project manage their most critical ops, acting as the point person to keep the lights on!

Some examples of the work we do:

• Tactical responsibilities still require judgment and thoughtfulness — “can you work with our accountant to get taxes filed?” or “can you get this NDA out to a customer and coordinate if there are any issues?”
• Research and problem-solving for back-office edge cases.
• Use and comply with levy best practices.
• Contribute to our knowledge base (internal + client-facing + public-facing blogs!) to create a centralized, reusable source of wisdom. Every startup reinvents the wheel on HR / Finance / Legal Ops, and this drives us crazy!
• Sometimes, problems can get strategic — e.g., “how should I think about compensation and benchmarks for my company?” We’ve seen this organically happen at times, when OPs have built a trusted relationship with clients.
• Note: though unlike an internal Chief of Staff, this role wouldn’t include involvement on more bespoke needs (e.g., go-to-market / analytics / partnerships). And we're also not looking for a recruitment background.

Qualifications/Skills:

• 5+ years of startup business experience that includes interfacing with clients or external parties is required.
• HR / Finance / Legal Ops experience is a big plus.
• You love building deep, trusting relationships with dynamic founders across many industries.
• Are total geeks for better process, more standardization, and reinventing things just enough to make them more efficient. You enjoy improving every day.
• Checking items off of your work list, while also considering ‘how can I do this process more efficiently,’ brings a smile to your face. There is always more to do for clients and you thrive on getting things done while simultaneously knowing that you are helping to move these amazing startups forward.
• People who have a deep dedication to client service and doing right by our stakeholders
• Smart, detail-oriented, a context-switcher with GREAT communication skills!
• Ability to focus in stressful situations and almost automatically prioritize
• Openness to giving and receiving feedback, using the Radical Candor method
• You don't mind doing the unsexy part of running a startup - i.e. dealing with regulators (including waiting on hold forever for them to pick up), managing employee offboardings, and basically doing the "startup plumber" work.
• You want to join a passionate, fun and kind team for the long-term (2+ years). While this role might be a stepping stone and we celebrate our team member’s growth, if you apply, our assumption is that you’d prefer a job where you can see yourself for several years.

*Compensation: *

• Base compensation for Operations Partner ("OP") level 2 of $80k USD per year plus the potential to earn 30% more
• Every team member receives equity in levy, which is variable based on level. Since we're building for the long-term, we offer equity on the high side.
• Note: we do not negotiate as we believe it is biased against various groups and creates poor dynamics.

The Best Parts:

🏄‍♀️ We are fully remote, do not require any travel and have somewhat flexible hours!

🤗 We’re good people that work well together, while solving critical problems for awesome startups.

Benefits:

🩺 Medical, dental and vision insurance: 90% premium for employees, 50% for dependents: UnitedHealthcare

💰 401k with up to 4% matching

🌄 Unlimited PTO

Additional benefits:

💽 WFH stipend up to $250/month (office setup, coffees, co-working space, etc)

🎒 Why is "executive" coaching only valuable for executives? We think that's stupid. Optional coaching 2x/mo.

📆 Only four ~30 min team meetings/week

💻 MacBook Air M1

🚁 You may have the support of an Operations Assistant.

Additional Notes

Accepting applicants from both US and Canada. You must apply here if you would like to be considered for an interview: https://forms.clickup.com/42034173/f/182rzx-2380/LYPG862OFJ8SNQ1DW6

There will be five 15-60 minute interviews via Google Meet, one of which is with another Operations Partner to vet the role for you, too!

To help set you up for the success, half of the questions are provided for the 1st interview

We will ask for up to 4 references.