Customer Success Intern

Why Intern with us?

Most startups hire an intern to complete mundane tasks and coordinate stuff! Forward is not most startups.

With Forward, you’ll embark on an exciting learning, growth and innovation journey. You’ll have a growth-centric environment to gain hands-on experience that will help you put your theoretical knowledge into practice.

By joining us, you can raise your tech-savvy quotient by adopting to digital tools & actively innovate. You’ll be nurtured with all the support & feedback to improve and hone your skills constantly!

We are an organisation that prioritises open thinking & rewards experimentation. We are not looking for overachievers or prodigies but rather someone who has a thirst for learning, curiosity and zeal to solve problems.

Internship details

Stipend: 10,000 per month
Duration: 3 Months
Type: This is a full-time internship opportunity. You will be working from our Chennai office and a job offer will be rolled based on your performance.

What You’ll Do

1. Assist in onboarding new customers, including product training, setting up accounts, and guiding them through the initial implementation phase. Ensure a smooth and positive customer experience from the very beginning.
2. Provide timely and effective customer support through email, chat, and phone. Assist customers in troubleshooting technical issues, answering product-related questions, and resolving any challenges they may encounter.
3. Assist customers with their campaign strategies based on their preferences, requirements, and any specific details.
4. Collaborate with the customers to understand their goals, business and audience and support them with their email marketing efforts.
5. Monitor metrics regularly and proactively identify opportunities for improvement and revenue growth.

You’d be a great fit if you:

1. Have excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
2. Have strong problem-solving and analytical skills, with the ability to think critically and provide creative solutions to customer challenges.
3. Have empathy and customer-centric mindset, with a genuine passion for helping customers succeed.

Join us in shaping the future of our SaaS startup and gain valuable experience that will accelerate your career in customer-centric roles. If you are passionate about customer experience and technology and want to be part of a thriving startup, we want to hear from you.