Sales Operations Manager (Boston)

Klaviyo is a team of people who are crazy motivated by growth. It’s what we help our customers do, grow their businesses by making it possible and easy for them to use their data to power better marketing. It’s how we behave as individuals and we’re all deeply passionate about learning. It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast. And it’s what our culture is all about.

Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

Why You Should Join the Sales Operations Team

The sales operations team is critical to the overall performance of Klaviyo’s sales team and you will play an important role in ensuring success. You represent a blend of strategic thinking and operational execution, with attention to detail, have an interest in being a knowledge resource, follow and enforce best practice, and are comfortable with complex analysis.

Our sales team is growing rapidly and you will be a sales business unit’s go-to resource for everything operational. You will partner closely with senior sales leadership and play a key role in building the systems to support an exponentially growing sales team. The person who would best fit this role is highly collaborative, organized, and can thrive in a fast-paced environment. This person will report to the Director of Sales Strategy and Planning.

How You Will Make a Difference

• Partner closely with senior leadership to identify, develop and drive impactful projects that accelerate sales growth and improve sales processes and operations as well as marketing effectiveness on a global scale
• Analyze historical data to provide sales insights regarding performance, seasonality, high level trends, etc.
• Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company’s growth trajectory
• Act as a resource to ensure sales reporting and analytics are aligned to the broader organization
• Play an integral role within our sales operations team to enforce Salesforce best practices within the sales team
• Identify systems and process learning opportunities for the sales team and partner with enablement to create documentation and training sessions to address these gaps
• Complete operational projects to assist the sales team in meeting their revenue goals (e.g. identifying target accounts, managing sales territories)

Who You Are

• 7+ years experience in Sales Operations and/or an analytics role
• Proficient in Salesforce and Excel. Tableau or other BI tool experience preferred
• Proven analytical and quantitative skills with a data-driven approach to problem-solving
• Excited, motivated, and inspired by exceeding goals
• Experience working in high-growth, performance-focused environments
• Are focused on the details, are a self-starter, and are relentless but professional
• BA/BS Degree