Customer Care Professional I

The Cavallier Group is seeking a Customer Care Professional to join our team of experts in delivering exceptional customer experiences. In this role, you will be the face of our company, serving as the first point of contact for customers and providing solutions to their needs. You will have the opportunity to make a positive impact on our customers' experiences and play a crucial role in driving customer satisfaction and loyalty.

As a contractor for one of our client companies, you will have the opportunity to work on challenging projects, build your skillset, and grow your career with a company that truly cares about its employees. Our training and standard of service have strong foundations on the core values of industry-leading processes, tools, and resources, ensuring that you receive the best possible training and skills development in this field of industry, zero gimmicks.

In this role, you will:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide solutions to customer issues and ensure customer satisfaction
• Document customer interactions and follow up as needed
• Escalate complex issues to appropriate channels for resolution
• Continuously update knowledge of our clients' products, services, and processes to better assist customers
• Meet or exceed established productivity goals and quality standards
• Contribute to a positive team environment by sharing knowledge and resources
• Communicate customer feedback and insights to relevant teams to drive product and service improvements - Net Promoter Score and Customer Satisfaction (CSAT) knowledge is a must
• Participate in ongoing training and development to improve customer support skills and knowledge

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our commitment to employee well-being includes personalized nutrition, health, and workout plans to support you in your pursuit of a healthy lifestyle.

Join us and be part of a team that is dedicated to delivering excellence in customer care. Apply now to take your career to the next level as a Customer Care Professional at The Cavallier Group