Member Experience Coordinator

At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!

What you'll do

• Oversee the scheduling system and wait time for all members
• Manage calls, emails, and additional communications
• Source of knowledge for our members by answering questions, sharing information etc.
• Deliver all billing communications during visits
• Seek out feedback and communicate to proper channels
• Maintain a clean, welcoming, and on-brand environment in our practice
• Bring hospitality and service to the forefront of our business
• Find solutions for our members
• Work with members to ensure smooth experiences
• Monitor and manage the practice by anticipating needs and serving our members

Who you are

• 2+ years working in a hospitality-focused role (vetmed experience is a plus!)
• Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
• Ability to connect with others exudes empathy and compassion
• Must be able to work flexible/non-traditional hours including weekends
• Ability to lift up to 25lbs on occasion
• Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
• Passion and a love for animals (especially cats and dogs!)
• Proficient in computer skills (familiarity with slack is a plus!)

What you'll get

• Competitive salary
• Equity ownership
• Health, dental + vision insurance
• 401K benefits
• Upward mobility and growth opportunities
• Generous paid-time off, parental leave, and company wide holidays
• One Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefits
• Discounted veterinary care for your loved ones
• Growth opportunities
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back