Tech Support Intern (Hybrid)

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday, Wednesday, Thursday).

Dates of Program: May 27 - August 15, 2025 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

The Tech Support Intern position is an opportunity to experience first hand how the Support team operates from a Core Support Tech perspective. The Interns’ Support tasks will be identical to a Core Support Tech with adjustments to the volume of tickets worked. This includes coordinating with CSM in assisting customers with product questions or issues. Core Support Tech Support reps are also first line in resolving help-desk tickets. Additionally, various individual and team projects will be assigned to assess the intern’s grasp of Support processes and procedures.

Tech Support at KnowBe4 is a fast-paced environment that will provide interns with a hands-on learning experience in stellar customer service all while maintaining a fun environment.

Key Responsibilities:

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
• Collaborate with Product team by providing customer feedback for product enhancement
• Communicate directly with customers to gather details as needed to fully define issues or requests
• Work with CSM team to swiftly resolve customer issues
• Investigate and document technical issues
• Manage ticketing queue, ensuring timely resolution of reports and requests
• Apply troubleshooting skills to assist customers with product-related issues
• Conduct technical walkthroughs and webinars of KnowBe4's products
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Learning Objectives:

• Understand the need for end-users to be aware of potential threats to security via social engineering
• Deepen the current level of knowledge related to various security concepts
• Establish a sense of accountability and responsibility working in a team environment
• Broaden awareness of various methods and avenues of attack by cybercriminals and how they can be prevented

Internship Opportunities/Experiences:

• Ability to obtain experience in replicating real world technical issues in a virtual environment
• Develop an understanding of defense in depth and other security concepts with hands on experience

Training:

• One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

Minimum Qualifications:

• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Education:

• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity or a similar collegiate program