Customer Support Associate

As one of our Customer Support Associates, you will play a vital role in delivering a world-class customer experience to our global client base and act as a key resource for platform expertise internally. Every day you will work to build your VTS platform expertise and deep understanding of commercial real estate globally, using these skills to provide a crucial service to our clients, for whom VTS is a critical part of their day-to-day operations.

We take a hands-on approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with our users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world. You will provide first hand tech support and ensure they can maximize their experience on our platform.

Your days will include a great deal of inter-team collaboration, a variety of new and challenging situations, and plenty of opportunities to help drive the growth of our team and organization.

To thrive in this role, you should share our passion for technology, with an aptitude for making sense of complex tech. Strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity are a must for us. We need someone with high energy who thrives in a fast-paced, scaling company environment, with the flexibility to take on competing priorities.

Here’s what you can expect as a Client Support Associate:

• Impact: Your daily interactions with our clients directly impact their ability to be the best at what they do, make the very most out of the tools we provide, and continue to maintain the amazing service standard we’ve set within our industry.
• Teamwork: Support the Customer Success team by leveraging your tech support experience and elevating the customer experience for our clients. can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
• Growth Opportunity: Supporting a product like ours is often challenging and excelling here has often been a springboard for growth in other areas of VTS. A number of our team members have successfully transitioned to Engineering, Product, and various other customer-facing roles.
• Learning: We are eager to learn and develop our skills to create better products and customer experiences. As VTS continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.

In return for this work, you will be given the opportunity to make a tremendous impact in one of our fastest-growing teams in the US! As VTS grows, so will you!

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you’re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS

VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.

Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business.

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.

Workplace Designations
At VTS, we believe that the definition of “workplace” has dramatically evolved, and value flexibility as a necessary part of employee happiness & productivity. We believe that by embracing new ways of working - VTS is able to attract and retain the best talent!

We aim to provide the greatest level of flexibility we can for each of our team members, based upon their individual roles at VTS. We currently offer three types of work designations at the company level.

@office - This option means that the role requires you to come to the office at least 3 days a week.
@flex - This option means that the role requires you to come into the office 2 days or less a week.
@home - This option means that an employee will work primarily from their own home, but will have access to our office hubs whenever they would like.

There are some roles that require employees to be in the office at greater frequency - not all designations are available for every role. We are committed to transparency and each role is promoted with all designations available to that role.

For roles that require employees to spend time in person at one of VTS’ offices in the US or Canada, VTS requires all employees to be fully vaccinated as a condition of employment unless a documented medical or religious reasonable accommodation is requested and approved. Being fully vaccinated means that an individual can provide documentation that they are at least two weeks past their final dose of an authorized COVID-19 primary vaccination series (not including booster shots). To be qualified for employment at VTS for roles that require you to spend time in the office, you must comply with the vaccination requirement or receive an approved accommodation.

The health & safety of our employees is of the utmost importance to VTS. We pride ourselves in maintaining safe & welcoming office spaces that adhere to all local requirements and regulations.

EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]