Sr. Director / Director, Executive and User Programs

The Opportunity:

Abnormal has grown 300% in the past three years, while delivering the highest customer satisfaction and amazing customer outcomes. In fact, Abnormal has received an unprecedented, magical industry-leading rating of 4.9 of 5 for all Gartner Peer Insight Reviews with 100% of participating customers recommending our platform.

We have an extraordinary opportunity for an Executive and User Program leader that’s customer-obsessed, possessing deep vision, and drive. We’re looking for someone who has been very successful in the role, but wants to take their career to the next level by rewriting the playbook. The right candidate will directly impact the growth of the organization, represent our brand, drive high engagement, and deepen customer loyalty.

Who You Are:

• A seasoned professional delivering high-touch, personalized, and innovative virtual and in-person executive and user group events and programs.
• Someone who knows how to gain business insights, shape the customer experience, deepen relationships, drive referrals, accelerate and grow sales opportunities.
• A results-oriented, agile leader thriving within a fast growing technology company.
• Someone who takes ownership establishing events and programs yielding high engagement and retention.
• Focused on building customer trust and demonstrates excellence through carefully-crafted memorable customer experiences.
• Exemplifies exceptional executive relationship communications, presentation, program management, and collaboration skills.

What You’ll Do:

• Develop strategic plans, manage a portfolio of impactful executive events and programs including the advisories, lead executive programs and user engagements at our customer conference, contribute to our referral program, and drive upsell/cross sell opportunities.
• Ability to manage end to end of the event planning from sourcing venues to programming to presenting overview/agendas and moderating.
• Collaborate with Abnormal executives and sales leaders and work cross-functionally with field marketing, customer success, product and brand/creative to align to the broader organizational plans.
• Introduce new ideas and partner with multiple teams to meet the demands of a high growth organization.
• Work with our community manager supporting the formal referral program.
• Track and report results on customer insights, actionable metrics, and areas of improvement.

Experience You’ll Need:

• 10-15 years professional marketing experience with 5+ years managing executive and user programs, and ideally 2-3 years global executive programs experience
• Excellent leadership communication skills with experience working closely with executives (C Suite, AVP, VPs) both internally and externally
• Passion for ideating to provide the best customer experience resulting in high customer engagement
• Strong program management with excellent organizational skills and attention to detail
• Very agile, ability to pivot quickly and multi-task effectively to execute on new priorities for customers and the business
• Roll up sleeves leadership style to deliver against objectives to achieve outstanding results
• Proficiency in Google Suite, Salesforce and quick learner of new technologies
• Willingness to travel
• Experience at a technology company and/or start up is preferred
• Bachelor’s degree required

More About Abnormal Security:

Abnormal Security is defining the next generation of email security defense. Our platform uses machine learning and artificial intelligence to baseline communication content, user identity, and behavioral signals in real-time and at-scale in order to detect the abnormalities of email attacks. Customers love us because we consistently detect and stop what everyone else in the market can’t -- advanced attacks that have never been seen before -- and we do so with beautiful user interfaces and best-in-industry customer support.

Our veteran team has built some of the most enduring machine learning platforms at leading companies including Google, Twitter, Pinterest, Amazon, Microsoft, and Expanse. We are located in San Francisco,CA, New York, NY and Lehi, UT.

Our company is growing - we’re on the Forbes AI 50, selected as a Gartner 2020 Cool Vendor, and our customer base includes multiple Fortune 500 companies.

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.