Customer Support Associate

Thrive seeks a customer support associate to help restaurants succeed online. We're looking for a people-oriented communicator who can multitask, solve problems, and thrive in a culture of freedom and responsibility. In our small team, you’ll have the chance to explore ideas, take risks, and grow.

Responsibilities:

• Promptly address customer inquiries via chat & email, leaving a positive impression.
• Help customers/restaurant partners use our products effectively.
• Analyze and report product issues, testing scenarios to aid the development team.
• Update internal databases with technical and customer insights.
• Share feature requests and solutions with the team for continuous improvement.
• Follow up with customers post-resolution to ensure satisfaction.
• Gather and share customer feedback with Product, Sales, and Marketing teams.

Requirements and Skills:

• Experience in customer support or related roles.
• Industry familiarity is a plus, though freshers are welcome.
• Proficiency in Excel, help desk, and support tools.
• Strong communication, problem-solving, multitasking, and time management skills.
• Comfort with night/rotational shifts.

Why join Thrive?

• Freedom & Responsibility
• Transparency
• Remote-first organization
• Unlimited leave
• Education Allowances
• Holistic Growth

Learn more about us on our Company Home.

P.S:- Use the short note to tell us what you're looking for in this role and how you'll be a great fit.